1. Digital Products

When you buy my products you will receive HubSpot themes, custom modules, templates and other downloadable products.

Because digital products can be accessed or downloaded after purchase all purchases are generally non-refundable once the digital product has been accessed or downloaded. I will only issue a refund if the law requires it or if this policy lists an exception.

2. Eligible Refund Requests

Refund requests may be considered in the following situations:

Duplicate Payments: The system billed you more, than once for the purchase.

Product Issues: A product you bought has a technical problem that stops it from working as promised and the problem cannot be fixed quickly.

Incorrect Purchase: You received or were billed for a product that's not the one you bought.

Each refund request will be examined on its own following the law and the details of the purchase.

3. Bug Fixes and Technical Support

If you find a bug, in one of the themes or modules you bought please get in touch with us before asking for a refund. We will try our best to look into the problem and fix any bugs that're eligible according to our support rules.

Small problems, issues that were explained before you bought the product or problems that happen because of tools or changes you made yourself might not be able to get a refund.

4. Custom Development Services

Refunds for custom HubSpot development refund for custom HubSpot development, website projects, refund for website projects, landing pages refund for landing pages and other personalized services are evaluated based on the work completed project agreements and applicable law.

Payments for work already completed payments for work already completed may not be refundable may not be refundable. Any cancellation terms agreed upon before a project begins any cancellation terms agreed upon before a project begins will apply will apply, subject to legal requirements subject, to applicable legal requirements.

5. How to Request a Refund

If you want a refund contact us with the information and give us:

Your name and the email you used to buy

Your order or transaction number

The item or service you bought

A clear description of the problem

Pictures or other documents that show the issue if you have them

Send your refund request within 7 days after you bought the item so we can look at it quickly. This 7‑day window does not change any rights you have.

6. Refund Review and Processing

We are working to look at refund requests, within 3 to 5 business days. If a refund is allowed it will usually go back through the way you paid. How long it takes for the money to show up can depend on the company that handled your payment or your bank.

7. Contact Us

If you have any questions about this Refund Policy or need help with a purchase please reach out to us at support@helpingpixel.com Use the contact form on our website.

We value your trust, in Helping Pixel. Want to make sure you get the support you need. We’re here to help and will do our best to assist you.